Refund policy
365-Day Money-Back Guarantee
We want you to feel the difference, and we give you a full year to be sure.
If Orivo isn't right for you, for any reason, let us know within 365 days of receiving your order and we'll refund it.
How it works
- Email orivo64@gmail.com within 365 days of delivery and tell us you'd like a refund.
- We'll reply with return instructions and arrange a courier collection at no cost to you.
- Send the product back using the instructions we give you.
- Once your return reaches us, we'll refund the purchase price to your original payment method within 5–7 business days.
Damaged, defective or wrong item
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email orivo64@gmail.com within 7 days with a photo of the item (and its packaging, if it arrived damaged) and we'll put it right with a replacement or refund. This is separate from the 365-day guarantee, so it won't affect your eligibility, and it is in addition to your rights under the Consumer Protection Act.
The details
- The guarantee applies to your most recent order. Only your latest order qualifies for a refund, not every order over time.
- We cover the cost of the return collection. Any original delivery charges are non-refundable.
- Additional orders beyond your most recent one aren't eligible.
- To keep this fair for everyone, products bought for resale, or by anyone who has previously resold Orivo products, aren't eligible for a refund.
- If a parcel is refused or returned to sender, contact us so we can sort out your refund or replacement properly. Refused parcels can't be processed automatically, since they arrive outside our returns process.
- Sale items and gift cards are final sale.
- We can only accept returns for orders bought directly from orivo.co.za, so please keep your order confirmation as proof of purchase.
Questions are always welcome at orivo64@gmail.com.