Shipping policy

Where does Orivo ship from?

All orders placed with Orivo are processed and dispatched from Johannesburg, South Africa.

Shipping cost and delivery times

Delivery costs are shown at checkout and are standard for all orders within South Africa. Please allow 7–12 working days for your order to arrive after it has been placed. Working days are Monday to Friday, excluding public holidays. Outlying areas can occasionally take a little longer. We don't currently ship outside South Africa.

Processing time

Orders are processed and handed to our courier within 1–3 working days of being placed. Business days are Monday to Friday, 8:00 to 17:00 (SAST), excluding public holidays. Processing time is included in the 7–12 working day delivery estimate.

Tracking

Every order is sent with a tracked courier service. You'll receive a tracking link by email (and SMS, if you've given us a mobile number) as soon as your parcel is dispatched.

Incorrect address

We can't change the delivery address once an order has been dispatched. We'll work with our couriers to help resolve address issues where possible, but we can't be held responsible for delays, fees or delivery problems caused by an error in the delivery details on your order. If an address error causes an order to be rejected, lost or destroyed, we can't issue a refund or replacement. If the error causes the order to be returned to us, you'll be responsible for the return delivery fee and we can only refund the cost of the products. We strongly recommend adding a phone number and email to every order, as couriers use them to contact you about delivery.

Damaged or lost parcels

If your parcel arrives damaged, or an item is defective because of shipping or fulfilment, email orivo64@gmail.com within 7 days of delivery with a photo and we'll replace it or refund you. Although it is rare for orders to go missing, it can happen. A parcel isn't considered lost until 15 working days have passed since your order was placed with no tracking movement. If you believe your order has been lost, contact us at orivo64@gmail.com within 30 calendar days of purchase so we can open a claim with the courier and arrange a replacement or refund. Orders not reported within 30 calendar days won't be eligible for a refund. Once a parcel has been confirmed delivered to the address on the order, any later loss or theft isn't covered, except when the product is being returned through our approved returns process.

Currency and pricing

Orivo is a South African company and all prices are shown and billed in South African Rand (ZAR), inclusive of VAT where applicable.

Disclaimer

Orivo can't be held responsible for delays caused by couriers, weather, strikes, load shedding or other events outside our control. By ordering from Orivo you agree to the policies above. Orivo reserves the right to change these policies at any time, and to refuse service to any customer at our sole discretion.